Effective Date: 9/9/24

At AGA Nature’s Supplements, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review the policy below for details on returns and refunds.

1. Eligibility for Refunds and Returns

• Products must be returned within 30 days of the purchase date.

• Items must be unused, unopened, and in their original packaging to qualify for a refund.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

We cannot accept returns or issue refunds for:

• Products that have been opened, used, or damaged by the customer.

• Items returned after the 30-day period.

• Gift cards or promotional items.

3. Process for Returns

1. Contact Us:
   Email our customer support team at [Insert Email Address] or call us at [Insert Phone Number] to initiate your return. Provide your order number and reason for return.

2. Return Authorization:
   Our team will provide a Return Authorization (RA) number and instructions for sending your product back.

3. Ship the Product:

   • Securely package the product(s).

   • Include your RA number and a copy of your proof of purchase.

   • Return shipping costs are the responsibility of the customer unless the product was damaged or defective.

4. Inspection and Refund:
   Once we receive the returned product, it will be inspected to ensure eligibility. If approved, a refund will be issued to your original payment method within 7-10 business days.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately at [Insert Email/Phone]. We will replace the product at no additional cost or issue a full refund, including shipping fees.

5. Late or Missing Refunds

• If you haven’t received a refund within 10 business days, please check with your bank or payment provider.

• If the issue persists, contact us at [Insert Email Address] for further assistance.